ITIL Intermediate (SO, CSI)

ITIL Intermediate SO (Service Operation)

The ITIL® Intermediate Continual Service Improvement (CSI) certification

COURSE DESCRIPTION

ITIL (Information Technology Infrastructure Library)® is the most widely adopted framework for IT Service Management by leading organizations in the world. It gives you a practical approach to the identification, planning, delivery, and support of IT services in the business environment. Earning an ITIL® certification makes you stand out as an accomplished professional in IT services and opens up new avenues for professional growth and advancement.

ITIL is created and owned by the Office of Government Commerce (OGC), the ITIL best practices are explained in five core guidance publications outlining the fundamental ITIL principles which focus on areas within the service management discipline.

This ITIL® Intermediate Service Operation (SO, CSI) training course is one of the key qualifications within ITIL Service Lifecycle training and proves your ability to enable responsive, stable, and repeatable IT service delivery. The ITIL framework sets internationally recognized benchmarks for IT professionals.

Professionals involved in the management of IT service operations will benefit from the ITIL Intermediate SO, CSI certifications. This SO/CSI training course focuses on IT governance, risks, budgets, and strategic assets. You will gain service operation expertise during the strategy, design, and transition phases as you get prepared for the ITIL SO/CSI exam.

Infodigm is the Content provider and the Training will be provided by Authorized Training Provider and the Certifying exam will be conducted by AXELOS Accredited Training Organizations, who set their own qualifying rates for ITIL certifications.

Who can take this course:  Anyone interested to expand their IT career that utilizes ITIL knowledge and skills can take this course. The target group for the ITIL Intermediate SO/CSI Certificate includes, but is not limited to, Chief Information Officers (CIOs), Chief Technology Officers (CTOs), IT managers and supervisory staff, team leaders, service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers.

Prerequisites: Preferably ITIL Foundation, but no required. To be eligible for taking the ITIL Intermediate SO/CSI examination, the candidate should take the training with our partnered accredited training organization. Basic IT literacy and approximately two years of IT experience are highly desirable. Applicants should hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications). Candidates should complete minimum hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination (and/or specifically IT Service Management as a Practice).

CERTIFICATION AND EXAM FORMAT

After ITIL Training course, candidates are eligible to take ITIL Intermediate (SO, CSI) level Certification by AXELOS

To be eligible for taking ITIL® Intermediate /CSI examination, the candidate must fulfill the following requirements. Undergo minimum required hours of instruction, excluding breaks, with an Accredited Training Organization and accredited e-learning self study for this syllabus, as part of a formal, approved training course.

A basic IT literacy and approximately two years IT experience are highly desirable.

•         ITIL Intermediate (SO, CSI) level exam format
•         Multiple choice examination questions
•         40 questions, as set up
•         26 marks required to pass (out of 40 available) – 65%
•         60 minutes’ duration
•         Closed book.

** The fees listed include ITIL Training course and ITIL Foundation Certification exam cost. However ITIL Exam fee is location specific and needs to be paid while buying the course from us. We will generate the exam voucher for students using which the students can book their ITIL online exam as per their convenient date and time.

LEARNING OUTCOMES AND CAREER BENEFITS

 The ITIL Intermediate (SO, CSI) level certification can help:

Those who acquire ITIL Intermediate (SO, CSI) level certification to grow professionally in the realm of Executive IT, Service and Operations Management.

Those who want to understand how ITIL can be used to enhance IT service management

IT professionals or others working within an organization that has adopted ITIL.

However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.

 Quality Education: Best Quality study materials and student experience in ITIL courses.

Low cost and highly useful job oriented courses.

Instructor-led classes:

Training provider classes are instructor-led physical and live virtual classes with good interaction.

Classes are conducted using high-quality, comprehensive study materials provided, as ITIL Content Provider and along with Complimentary online study materials.

 **due to current Covid situation as per social distancing guidelines, all course trainings currently are live instructor led live virtual classes. Course fee listed here is only for online live training.

CURRICULUM 

• Introduction to ITIL Intermediate SO, CSI course that enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
• A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
• The guiding principles of ITIL
• The four dimensions of Service Management
• Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
• Introduction to ITIL® Intermediate SO, CSI Training and Certification exam
• Introduction to Service Operation
• Service Operations Principles
• Service Operations Processes
• Common Service Operation Activities
• Organizing for Service Operation
• Technology considerations and factors
• Implementation of Service Operation
• Challenges, Critical Success Factors and Risks
• Summary, case studies, exam prep